GMF240 - Unfortunately I bought the wrong size, and tried to exchange for a bigger ladder. Was told I’d have to organise the return of the ladder myself, would then lose £50 off the price I paid. Seemed slightly off!
Ladders999 reply: we do appreciate your disappointment and would love to operate as if you had bought a jumper of the wrong size but, sadly, big & bulky products like this are never just exchanged for free and are subject to very hefty carriage charges which suppliers cannot be expected to bear themselves if the error was not theirs. On top of that, carriers refuse to insure goods being returned so we cannot claim if they are lost or damaged in transit. That is why customers have to arrange returns themselves (unless it was our mistake and we supplied the wrong goods originally).