CHRISTMAS CLOSURE 2024

• We close for enquiries at 5:00pm on Friday 20th December.   
• We re-open for business at 8:30am on Friday 3rd January 2025.   
• Phones will be switched to voicemail only between these dates.   
•  
• Christmas Deliveries Schedule 2024 (England, Wales and central Scotland) :   
• Order by 12:00 NOON Thursday 19th December for delivery on Friday 20th December (stock items only).   
• Orders placed after 12:00 NOON on 19th will be delivered on Monday 6th January (stock items only).    
• NOTE:  All delivery dates are weather dependent and are not guaranteed during extreme conditions.

• We thank all our customers for their support during the year.   

  We wish you all a Merry Christmas and a Happy New Year.

We believe in delivering a great service to all mainland UK areas.  That includes fast, FREE next day delivery of stock product orders over £70 excl vat  (restrictions apply to some products & some remote areas as below).

FREE delivery

Orders OVER £70 exc vat (£84.00 inc vat) are delivered FREE of charge anywhere UK mainland. 
Orders UNDER this amount are subject to a delivery charge £6.00 exc vat (£7.20 inc vat). 
(Offshore charged extra ; some bulky, made-to-order or imported products are charged extra; no deliveries made to Northern Ireland because of Brexit complications)

NEXT-DAY delivery (Mon-Fri)

Most deliveries of stocked products are FREE and NEXT-DAY ( Mon - Fri  excl bank holidays) so you can tell us which weekday you need your goods to arrive! You will be asked for this information during the checkout procedure. Please note that carriers can only deliver when someone is available to check and sign for the goods. They cannot ring before arrival and times of day cannot be arranged in advance except as in Premium Delivery Services below.

Delivery tomorrow

For delivery the day after you order ( Mon - Fri excl bank hols ) you must order stocked products and by 1:30pm to allow time for order processing before despatch at around 2:00pm.  If we should be temporarily out of stock we will notify you soon after your order is placed so you do not wait in unneccessarily.  Orders placed after 1:30pm Friday cannot be delivered until Tuesday at the earliest. 

Advance orders

We are always happy to accept advance orders, where you state which weekday you require delivery and we will despatch the day before. This will be necessary anyway with non-stock orders. Delivery of non-stock items may take a few days or even a few weeks. Our website advises normal lead times and when you place your order we will advise further on availability. When goods are ready for despatch we will ring you to ask which day you would like to take delivery.  No deliveries are made on Bank Holidays.

Delivery times

Carrier deliveries will be made sometime during normal working hours Monday to Friday from about 7:30am until 6:00pm.  See more information below - "Receiving carrier deliveries".  Optional upgrades for stocked products are available at checkout for Saturday or Before Noon Next-Day or Before 10:00am Next-Day.

Optional Premium Delivery Services

Several upgrade services for timed delivery are available for stocked products.  Costs for these options are displayed on the first page of the Checkout process once you enter your postcode.  Choose EXPRESS A.M. for delivery before 12 NOON or EXPRESS 10 for delivery before 10:00am or SATURDAY for delivery before midday on a Saturday.

Restricted delivery locations

Northern Scotland postcodes AB, DD, IV, KW, PA, PH and PO30-41 (Isle of Wight) postcodes are all non-timed locations where deliveries are typically made in 3 - 5 days from despatch but times are not guaranteed.A few remote locations in England, Wales and southern Scotland are now not available for Next-Day delivery and orders will be despatched on a 2 - 3 Day service instead.  We will contact you to discuss your options.  BT postcodes are no longer supplied because of Brexit.

Local deliveries & customer collections

Customers are always welcome to order online & tick the box for Customer Collection at the checkout.  We will then hold your goods until you arrive to pick them up.  Local deliveries within  a 10 - 15 mile radius of our warehouse may sometimes be made by our own transport rather than a carrier.  We suggest local customers ring us to discuss this - 01452 520144.   

Booking-In Service

When deliveries will only be accepted in pre-arranged time slots, this must be advised when placing the order and will carry a Booking-In charge £25.00+vat per delivery.   Next-Day delivery is not possible when this service is used. 

Offshore Islands

All Offshore Islands (except Isle of Wight and Anglesey) are charged delivery extra and are non-timed locations.  Please ring 01452 520144 or email sales@ladders999.co.uk with full details of products to be ordered for a delivery quotation. Note: Isle of Wight deliveries are NOT Next-Day and will be normally be 2-3 days. No deliveries are now made to Northern Ireland because of Brexit complications.

Export deliveries "over the water"

All export orders are supplied in GB Pounds (GBP / £ sterling) and paid by International Bank Transfer.  We will be happy to provide quotations for basic Ex-Works (EXW) collection by your freight forwarder or alternatively can arrange for full export packaging and shipping on standard freight terms for selected orders - FOB, CIF etc.  Please email with your requirements for a firm quotation  -  sales@ladders999.co.uk

Receiving carrier deliveries

PLEASE READ!  Carriers will normally only leave goods when these are checked and signed for, but deliveries can often be made to addresses other than the purchaser’s if more convenient.  Complete the relevant box on the order form or advise us by phone if this is required. Requests for carriers to ring half an hour or so before delivery will be passed onto them but they are under no obligation to do so and in most cases they will not make the call.  If you cannot be in all day please use an upgrade service to narrow down the time of delivery or arrange for delivery to another address nearby.  Goods can be left without a signature only at your written request, but this is done entirely at your own risk as no claim can be made for any items missing or damaged. You must include this request in the checkout procedure where you are asked to name the day you require delivery.

IMPORTANT - SIGNING THE CARRIER'S TICKET

When you sign, you are certifying that the correct quantity of goods has been delivered and in a satisfactory condition (your signature is beneath the printed text "Received in Good Condition").Goods MUST be checked for damage or loss BEFORE signing the carrier's note.
1/ Check that the QUANTITY received agrees with quantity shown on carrier's ticket.
2/ Check CONDITION of goods  -  If you are unable, for ANY reason,  to check the goods thoroughly before signing, you must write "DAMAGED" beside your signature.   This is the ONLY way you will be covered by the insurers if you should discover damage later when you are able to check the goods properly (up to 3 days from delivery) & Lansford can make priority despatch of replacements. 

Just signing as "unchecked" or "unexamined" is NOT acceptable for a later claim.

If you should discover unacceptable damage at the time of delivery write on the carrier's note "Damaged & Rejected" and refuse to accept the relevant goods, then contact Lansford as soon as possible.  We will ensure priority despatch of replacements or refund your payment in full if you prefer.Fortunately damage and loss by our reputable carriers is very rare, but you must protect yourself by checking for damage and loss before signing. If you are arranging for other people to receive and sign for a delivery please ensure they are advised of  this.   We suggest you PRINT THIS PAGE to give you or others a reminder of these procedures.Please be assured that such problems really are very rare and Lansford will do everything possible to minimise the inconvenience.