Returns

We hope all customers will be delighted with their purchases and enjoy their benefits for years to come.  However, if you do wish to return your goods please reads the notes below.

Consumer Returns -

Products may be returned by Consumers provided that the goods are returned unused and undamaged in their original unopened packaging and fit to be re-sold as new.

Consumers must provide written notification of their intention to return (by email or fax) within 14 calendar days, starting from the day after delivery and return the goods within 14 calendar days of notification. 

Customers must call 01452 520144 or email to obtain an authorised returns number.  It is essential that this number is displayed clearly on the outside of all packages because no returns will be accepted into our warehouse without it.   Goods should be sent to the address shown at the bottom of every web page.

Customers are responsible at all times for the costs and risks of safe return and must arrange for the return themselves.   We recommend that customers insure goods against loss and damage during transit.  Many small items can be returned for just a few pounds and most items for about £25 but please note that the cost of returning heavy, bulky products such as large scaffold towers can be over £60 by carrier so customers may prefer to use their own transport.

Refunds will be issued promptly within 14 calendar days but only after the goods are returned and verified to be in a fit condition for resale.  If returned goods are found to be damaged or otherwise not "as new" they will be rejected, no refund will be issued and the items will be held in our warehouse awaiting the customer's collection.

The cost of outward carriage will normally be deducted from any refund except where a delivery charge was paid originally.  Also a restocking & admin charge will normally be deducted at about 15% of purchase price – min £10 (please enquire for details as it varies with products involved). Please note that any products which are refused on delivery as too big / small / heavy / light / long / short etc will not be refunded until they are returned to our warehouse by the carrier and checked by Lansford staff to be in an "as new" condition and fit to be resold.   The cost of outward and return carriage will be deducted from any refund due with “refused on delivery” returns. 

True "bespoke specials" to your own specification & "made-to-order" products are not returnable.

In the (thankfully) very rare event of Ladders999 despatching the wrong goods, our error will be corrected as promptly as possible entirely at Ladder999’s expense, or, if the customer prefers, full payment will be refunded once our transport or carriers have returned the goods to our premises.

B2B Returns - for traders, businesses & commercial customers  -

All Business to Business orders from traders, businesses & commercial customers are subject to our standard terms and conditions of sale (click to open & print). and returns are slightly different to Private Consumers so please check through them.  Much of the above still applies but restocking charges will always be administered.